Thermospa Complaints and Reviews

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Main address: 155 East Street 06492 Wallingford CT
1-800-876-0158, ,
  • 154+7 mobile complaints
  • $310K claimed losses
  • $1.9K average
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Never got a full view of all hot tubs did not get my dad of your product and did not get the 1000 dollar coupon the rep made it sound like she was giving me that everything the TV ad offered she never offered Add comment


  • Oct 31
  • Products
  • Hot Tub
  • 2
  • 2
  • 100

An over ambitious salesman sold my father a 6 person hot tub for 17,000 dollars. I was at his house when it was delivered and installed. The salesman talked about the great warranty and service. When asked about the durability of the lid, we were told and adult could sit on it with no problems. My niece who goes maybe 70 lbs. sat on it and it broke. No warranty. Valves have boken, jets have come... Read more

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  • Oct 15
  • Beauty Centers and Spas
  • New York, United States
  • Positive Experience
  • 1
  • 1
  • 98

I've was given information that would probably explaine the bad service you all may have gotten. this compnay was recnetly moved to the west coast and is in transition in making things 100% when it comes to service, customer service, parts order etc. I purchased my thermospas back in August and i had a wonderful experience. even though my delivery was delayed my delivery person was very... Read more

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Thanks everyone for posting, I was going to purchase a thermospa, not going to now. Add comment


  • Aug 25
  • Home Construction and Repair
  • Scranton, Pennsylvania
  • Spa Repair
  • 392

I purchase my spa Feb 2004 was very satified at that time an what they said it would cost electric they were correct. I had cracked air jet several years ago, called them they sent repair person out and fixed it. Lost only about 2oz of water. The salesperson at time was very informative and was able to answer my questions. Found out recently the person ahead of Thermo Spas changed hands and... Read more

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  • Aug 23
  • Household Services
  • Los Angeles, California
  • Bad Customer Service
  • 146

THANK YOU !! Sorry all you people have had problems with Thermo spa but because you have posted all your reviews I am not going to purchase one. I was seriously thinking about purchasing a Thermospa , but I was scrolling the internet and found all these horrible reviews about Thermospa. I am sorry they are so bad as the spas look really nice and I really want something that I do not have to... Read more

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  • Aug 21
  • Beauty Centers and Spas
  • Money Refund
  • 1
  • 1
  • 161

This company has the worst customer service I have ever encountered! When they failed to complete an order, it took me six months to get my money back. You can NOT believe anything they tell you, especially when something will arrive. They take zero responsibility for any errors or delays. The original person you spoke with is never available. I had even wanted them to service my spa, I agreed... Read more

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  • Aug 06
  • Beauty Centers and Spas
  • Spa Warranty
  • 370

Ordered parts for my spa last week- (2 different orders)said I would have in 2 days, the first order is simply gone? I have an order #. Second order is now on backorder, with no ship date? There customer service is a very poor & they never call you back to get a answer. My spa is only 2 1/2 years old and I have to put over $500.00 into even with there so called warranty. The warrany is pro-... Read more

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Spa had a pin hole in shell called thermospa got run around never have gotten anything fixed Add comment


  • Jul 17
  • Beauty Centers and Spas
  • Leaky Hot Tub
  • 595

We own a Thermospas hot tub because a friend of ours wanted to sell it and he gave us a very good price. I had a problem with the pump leaking and lost water. Called "customer support" who told me there was no service on Saturday and I'd have to wait for an appointment before anyone could even look at it. Recommended I perform a series of horrific steps to winterize the tub until someone gets... Read more

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