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    • Do not honor warranty1

It's the worst hot tub Add comment

Thermospas is one of the best spa around it is a lil more money but u get what u pay for they are not full foam spas I have owned seven spas and thermospas is the best if u have a problem it gets fixed fast and the techs are really nice all spas have a proplem but thermo fixes it no quetions asked I recommend them ty Add comment

  • May 12
  • Plumbing fixtures
  • Salem, Massachusetts
  • Hot Tub
  • 33

Every year there is something wrong with it. It has cost me nothing but grief. The bad times out way the good times, the tub is not working more then it is working. Even with a discount on parts it still cost a lot of money. My ex husband has one for twenty years now and has had it fixed once. It is not a thermospa! I thought I would get a Thermospa because they are so much better tub, well... Read more

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  • Apr 24
  • Installers
  • Potomac, Maryland
  • Hot Tub
  • 75

Although the delivery men were efficient delivering and explaining the various "how to.........." when they left our home, they also left the trash for us to dispose of. When I called to complain, I was told that it is the buyer's responsibility to remove the trash. That this is in the contract! Good grief! There are 2 large wooden palates that we could not even think of lifting plus cardboard,... Read more

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Witnessed customers being lied to & cheated. Add comment

  • Apr 03
  • Beauty Centers and Spas
  • South Haven, Michigan
  • Hot Tub
  • 118

I bought new 2010 it hada minor leak I discovered poor construction #2 pine and osb. It was not even painted under there where the pumps sits It has very poor plumbing it would never drain there are no dedicated low points also previously jets blew out. thermospa told me I was running water too hot 104 my complaints to thermospa fall on deaf ears they are profit oriented I paid way too... Read more

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Jim Corry PRESSSD me into a time that made me rearrange my day. The pool guy was a no show. I'll deal with real people from now on. Sorry for the lost sale to you. Add comment

  • Dec 22, 2014
  • Beauty Centers and Spas
  • Vale, North Carolina
  • Lexington Elite Spa
  • 423

i purchased a lexington elite in may 2005, for almost 8000.00. from the start it was plagued with water leaks. the tech that was comming out was more interested in my wife then fixing my tub. i eventually found the leak. then sparky cobbled up the job and it still seeps today. then my electrical board gave out. i have a written 10 year 100% warranty on electrical componants, with a 100.00 copay. ... Read more

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  • From mobile
  • Thermospa
  • Nov 19, 2014
  • by anonymous
  • #559556

Never got a full view of all hot tubs did not get my dad of your product and did not get the 1000 dollar coupon the rep made it sound like she was giving me that everything the TV ad offered she never offered Add comment

  • Oct 31, 2014
  • Products
  • Hot Tub
  • 2
  • 2
  • 600

An over ambitious salesman sold my father a 6 person hot tub for 17,000 dollars. I was at his house when it was delivered and installed. The salesman talked about the great warranty and service. When asked about the durability of the lid, we were told and adult could sit on it with no problems. My niece who goes maybe 70 lbs. sat on it and it broke. No warranty. Valves have boken, jets have come... Read more

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