Thermospa Complaints and Reviews

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Main address: 155 East Street 06492 Wallingford CT
1-800-876-0158, ,
  • 152+6 mobile complaints
  • $290K claimed losses
  • $1.9K average
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Thanks everyone for posting, I was going to purchase a thermospa, not going to now. Add comment


  • Aug 25
  • Home Construction and Repair
  • Scranton, Pennsylvania
  • Spa Repair
  • 231

I purchase my spa Feb 2004 was very satified at that time an what they said it would cost electric they were correct. I had cracked air jet several years ago, called them they sent repair person out and fixed it. Lost only about 2oz of water. The salesperson at time was very informative and was able to answer my questions. Found out recently the person ahead of Thermo Spas changed hands and... Read more

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  • Aug 23
  • Household Services
  • Los Angeles, California
  • Bad Customer Service
  • 88

THANK YOU !! Sorry all you people have had problems with Thermo spa but because you have posted all your reviews I am not going to purchase one. I was seriously thinking about purchasing a Thermospa , but I was scrolling the internet and found all these horrible reviews about Thermospa. I am sorry they are so bad as the spas look really nice and I really want something that I do not have to... Read more

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  • Aug 21
  • Beauty Centers and Spas
  • Money Refund
  • 94

This company has the worst customer service I have ever encountered! When they failed to complete an order, it took me six months to get my money back. You can NOT believe anything they tell you, especially when something will arrive. They take zero responsibility for any errors or delays. The original person you spoke with is never available. I had even wanted them to service my spa, I agreed... Read more

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  • Aug 06
  • Beauty Centers and Spas
  • Spa Warranty
  • 326

Ordered parts for my spa last week- (2 different orders)said I would have in 2 days, the first order is simply gone? I have an order #. Second order is now on backorder, with no ship date? There customer service is a very poor & they never call you back to get a answer. My spa is only 2 1/2 years old and I have to put over $500.00 into even with there so called warranty. The warrany is pro-... Read more

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Spa had a pin hole in shell called thermospa got run around never have gotten anything fixed Add comment


  • Jul 17
  • Beauty Centers and Spas
  • Leaky Hot Tub
  • 554

We own a Thermospas hot tub because a friend of ours wanted to sell it and he gave us a very good price. I had a problem with the pump leaking and lost water. Called "customer support" who told me there was no service on Saturday and I'd have to wait for an appointment before anyone could even look at it. Recommended I perform a series of horrific steps to winterize the tub until someone gets... Read more

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Lousy service. I spent over 1,000 dollars in parts and labor, and had to fix it myself. The service man is a amature . He did not screw down the motor, left out the rubber base under the motor, did not connect the ground wire properly, and all the work that he did was very poor. His name was Nathan,. Beware if you get him!!!' Add comment

I ordered thermaspa in April Still don't have it. I thought by their ad all u had to do is plug in. Not so. It also takes as many chemicals as my 18 Yr old tub. Made a deposit and was supposed to be returned with doctors rx for tub. They won't return it until two weeks after delivery. I'm hiring an atty to get my money and rid these people . Add comment


  • Jun 26
  • Beauty Centers and Spas
  • Waterford, Michigan
  • Customer Service
  • 347

I have experienced nothing but Poor Quality in the Product, Hardware and Customer Service. I have had my spa for 10 months and right now it was the biggest Financial Mistake I have ever made. I've been laughed at, told I'm using the wrong produces when they sent them to me. I've had parts rusting out within a week of receiving the spa. The spa was 2 weeks late being delivered, it was lost in... Read more

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