Thermospa

Do not buy a hot tub from Thermospa - if you ever need warranty service you'll be on your own (and maybe better off). My issues started about two months ago when my tub was fl...

Our son has Systemic Juvenile Rheumatoid Arthritis and suffers from constant joint pain. We researched hydrotherapy and Thermospas came up online. We noticed that they advertised t...

My issues are very similar to others on this site. Recently our hot tub got a leak and I "opened a ticket" on Thermospas web site. Other than the auto generated response, I heard...

I have had the thermos pa for several years, I love the spa BUT we needed new headrests and it took forever to get a service rep and then the parts never came. I found out they we...

Have a Thermo Spa and needed lift repair. Ordered part from Thermo Spa and also paid for repair. Repair was never done completely. I have tried endlessly to reach someone and ha...

I purchased a park avenue model spa from thermospa 3 years ago and now a ozon generator has broken.The spa has a 10 year warranty.I have made many phone calls and sent emails to t...

I have been calling, emailing, for weeks and they have no service department. I submitted 6 online tickets, left 5 voice mails, and have been calling for almost a month. When you c...

Tried to order LED light on line , have received wrong part twice. This has be going on for over a month. Now they want me to send in a pic of what I have. They cannot send me pic ...

Thermospa jettisoned dealers in 2006 right after they forced us to buy our product from a local dealer. Now that we have a problem, they disavow any responsibility to honor the wa...

They were a great company when owned by the three partners. Once the two others dropped out the rip off took over now him and his son run it. And they are running it in to the grou...

What a terrible product and company. Support hangs up on you when you call. This is about the 10th time this has happened. The pump broke after less than one year. The tub has ...

Thermospa Online deducts money from either card cards or debit cards at the time of order. Then takes up to two or three weeks to ship the parts ordered. They DO NOT post trackin...

Tried to order filters from the web site. After 3 weeks I still didn't have them and called to check on the order status. They couldn't find it. Apparently a "system" pro...

I needed service for my tub. We scheduled a service call and Thermospa insisted my wife leave a Credit Card before they would schedule a service. The night before the service, we...

I made an online inquiry months ago and calls began immediately (on same day, same hour). I called Thermo Spas and requested that they remove my number from their call list and alt...

I have owned a thermospa for 14 years. Whenever I need service I cringe. Recently I had a broken pump. I went to the web site to get a phone number for service. There is no phone n...

We have a ThermoSpa for 5 years, had to order 2 parts already in the last 8 months.Called Thermospa last month to request a service call, had to call them again as no one called, s...

ThermoSpas Customer Resolutions Team is here to help! All of us at ThermoSpas take great pride in offering great customer service, but we realize we can always look for ways to im...

Have a Park Royal tub that has had numerous problems; shell bubbled and cracked; jets broke and the seals leaked; blower caused the circuit breaker to blow etc, etc. Obviously I ha...

If your having trouble with your Thermo spa you can call Joe @ Regal spa.951 684 6667 Or you can- email him at Sales@Regalspas.com. Joe can help with all your Hot tub needs.Joe has...

So this is what i think of all you cry babes thermo spas has one of the best tubs out there i own 4 and never had a problem with any of them and service is the best me and my local...

After less than 2 years a crack has developed right above the water line. I called 6 times and no one ever called me back. When I finally talked to someone she said a acyclic spe...

In order to have my deposit returned I have filed a consumer complaint with the Connecticut Attorney General's office, I will be filing a complaint with the Virginia Attorney G...

I usually don't do this but I have felt lead to share my experience with a recent visit by a Thermospa sales person. My rule of thumb is to first educate myself on whatever pro...

We have had a crack in our spa since March 2011. We call service and they got back to us, finally. Unfortunately, we have not heard anything since we asked for service. It is no...

This company has horrible costumer service, they never pick up their phones nor do they ever contact us about when the spa is coming. In fact they told me my spa trainer would come...

I called twice pertaining to an order inquiry, and both times I was cut off by a customer service rep. w/o a return phone call. I emailed customer service twice to no avail; I only...

The "live chat" on the Thermospa website is merely an opportunity to submit an email to a company that so obviously has no concept of courtesy or customer service that it is probab...

We made an itinital inquiry about their products about 2 months ago. Shortly thereafter, we purchased a spa from a local company. We received over 10 calls per day for several week...

4/20/2011 called thermo spa to fix my leaking hot tub. 5/9/2011 repairman came out and told me it was leaking and charged me $156.69. Said they would send some one to repair ...